Local Service Delivery Manager

Proficiency in English C2 in the European Language Framework- Bachelor's Degree of any course or field.- Minimum 2 years of managing end-to-end multi-account global operations in a global BPO company (either CX or CM)- Minimum 2 global BPO companies in the employment history- Should have advanced knowledge in the BPO industry- Should have Strategic planning skills, Financial Management skills & Commercial Management skills.- Proficiency in Operations Management: performance management, quality, training, WFM, operations forecasting, and reporting**Your day in Conectys**:- Secures delivery of Conectys business results, targets, and KPIs in the managed site;- Secures implementation of Conectys policies, processes, procedures, and strategic/tactical / action plans in the Delivery Site- Supports business forecasting and reporting for the managed site;- Liaises with peers in other departments and operations teams to support Conectys Strategic Planning- Manages the site's team performance and resources;- Represents Conectys in front of clients, prospects, governmental bodies in relation to Conectys operations in the managed site.**We have for you**:- Attractive salary.- Private Medical Insurance;- Annual Leaves;- Flexible schedule.- Annual Salary Increase.- Other company benefits and discountsSchedule:- 8 hour shiftAbility to commute/relocate:- Davao City: Reliably commute or planning to relocate before starting work (required)