Live Chat Specialist

Job Description:

We are looking for a dedicated and reliable Live Chat Specialist to join our team at Penshoppe in Davao City, PH. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our live chat platform.

Responsibilities:- Engage with customers in a professional and friendly manner through live chat- Answer customer inquiries, resolve issues, and provide product information- Assist customers with placing orders and processing returns or exchanges- Identify and escalate any customer concerns or feedback to the appropriate team members- Work collaboratively with other team members to ensure a positive customer experience- Stay knowledgeable about Penshoppe's products, promotions, and policies- Continuously strive to meet and exceed customer satisfaction goals- Maintain accurate records of customer interactions and transactions

Requirements:- Minimum of 2 years of experience in customer service or a related field- Excellent communication skills, both written and verbal- Strong cooperation skills and ability to work well in a team environment- Ability to multitask and prioritize tasks in a fast-paced environment- Proficiency in using live chat software and other customer service technology- Must be dedicated to providing exceptional customer service- Reliable and punctual with a strong work ethic

Personality Traits:- Dedicated- Reliable

Soft Skills:- Communication- Cooperation

Benefits:- Free food- Relocation allowance- Travel opportunities

Working Environment:At Penshoppe, we cultivate a sense of ownership and responsibility at every level. We value teamwork, innovation, and dedication to providing the best possible customer experience.

Deadline to Apply:April 23, 2024

Equal Opportunity Statement:Penshoppe is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.