**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _****Working Arrangement**Hybrid**Learning Program Analyst**If you want to work with a team of great people; if you want to learn and be inspired by great leaders; and if you want to challenge yourself to make an impact with what you do; join us in the Global Learning team in Manulife.This role will provide overall support to Global learning programs through data analysis and managing learning administration and communications. This person will work with the COE's, Training Vendors and facilitators, Learning Operations, Business Solutions and other support groups to ensure that all programs are in place and running as planned, and to inform program effectiveness through data analysis. This is a global role which requires flexibility in working hours.**Responsibilities include**:Program Operation:- Work with Learning Experience and Operations team to manage learning requests, create or curate courses, and test online learning content within the LMS and LXP- Work with Program CoE and Program facilitators to establish training schedule- Support learning logistics and administration such as setting up MS Teams breakout rooms, Survey Links, managing Mural boards (duplicate, archive, etc), sending calendar invitation etc.- Support communications to seek for nomination and on program inquiry or requestsLearning Program Analytics:- Develop metrics and uses tools (Power BI) to measure the effectiveness of programs (KPI, ROI, Impact etc.) that support organizational development- Develop and maintain data reports from different sources (Compass & Pursuit) to inform progress of learning programs against targets (month on month completion, by segments, geographical location, NPS, list of Directors/AVP+ group, etc)- Analyze all learning data points for global programs to identify gaps, risk, success, progress and trends as well as opportunities for improvement- Work on and generate monthly, quarterly and year end reports- Visualize results of analyses in the form of graphs, charts, tables, and scorecards etc.Others- Work with translation vendors to initiate translation of training materials as necessary- Maintain and align everyone (Learning Coordinators, all facilitators & Learning CoE) on the learning operation processes so that pre and post training activities are completed seamlessly- Create, document and maintain relevant processes or analytic documentationQualifications:- Working experience in sizable global organization is preferred- Fluency in Business English (Spoken and Written)- 3+ Years of experience in learning and develop or data analytic areas- Learning Management System (LMS) administration or Learning Experience Platform administration experience - any type of LMS or LXP- Strong Analytical skills - has ability to ask right questions, analyze data, draws conclusion by making appropriate assumptions- Strong ability to attend to details, modify approaches in consideration of practical concerns, and accept and adapt to sudden changes in priorities- Remote collaboration tools experience - Teams, Zoom, Mural etc.This role will report into the Global Learning COE**What motivates you?**- You obsess about customers, listen, engage and act for their benefit.- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.- You thrive in teams and enjoy getting things done together.- You take ownership and build solutions, focusing on what matters.- You do what is right, work with integrity and speak up.- You share your humanity, helping us build a diverse and inclusive work environment for everyone.**What can we offer you?**- A competitive salary and benefits packages.- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.- A focus on growing your career path with us.- Flexible work policies and strong work-life balance.- Professional development and leadership opportunities.**Our commitment to you**- Values-first cultureWe lead with our Values every day and bring them to life together.- Boundless opportunityWe create opportunities to learn and grow at every stage of your career.- Continuous innovationWe invite you to help redefine the future of financial services.- Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.- Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.**About John Hancock and Manulife****Manulife is an Equal Opportunity Employer
