What You’ll Get to Do:
Act as escalation contact of L1 Network Admin Support on networking-related incidents/service requests.
Monitor and manage continuous end-to-end Network performance using Network monitoring tools.
Provides ideas and recommendations on the design of the network to improve Network performance and reliability for optimal operations.
LAN access switch administration/configuration and troubleshooting.
Network router administration/configuration and troubleshooting.
Wireless access point/LAN controller administration/configuration and troubleshooting.
Routing table and ACL configuration and troubleshooting.
Network security administration/configuration and troubleshooting.
Installation/Deployment of enterprise network router/switch devices/appliances.
Network switch/router OS/firmware upgrade and bug/security patching.
Network capacity checking and performance management (e.g. checking of network device health, WAN links).
Network troubleshooting and analysis using packet analyzer tools (i.e. packet tracing and analysis).
Configure and monitor network device/systems availability and performance (e.g. via PRTG, Nagios, etc.).
Network performance statistical data extract and reporting.
Create/Update, and verify MOP documentations (e.g. network deployment plan, config guides) for network-related changes.
Contact/Escalate to 3rd party or technology vendor (e.g. TAC) for technical support or RMA requests.
What You’ll Bring with You:
Graduate of Computer Science, Computer Engineering related course or above.
3 – 6 years’ experience as a Network Technical Support, Network Administrator or Customer Service.
Practical knowledge and experience in working with enterprise LAN / WAN / Wireless environments; preferably in administering/configuring CISCO, Lenovo, HPE, and/or Huawei Network Appliances.
Solid Network troubleshooting skills.
Must have good writing technical writing ability, interpersonal and communication skills.
Must conduct themselves in a professional manner.
Excellent written and verbal communication.