L2 Network Administrator

What You’ll Get to Do:
Act as escalation contact of L1 Network Admin Support on networking-related incidents/service requests.
Monitor and manage continuous end-to-end Network performance using Network monitoring tools.
Provides ideas and recommendations on the design of the network to improve Network performance and reliability for optimal operations.
LAN access switch administration/configuration and troubleshooting.
Network router administration/configuration and troubleshooting.
Wireless access point/LAN controller administration/configuration and troubleshooting.
Routing table and ACL configuration and troubleshooting.
Network security administration/configuration and troubleshooting.
Installation/Deployment of enterprise network router/switch devices/appliances.
Network switch/router OS/firmware upgrade and bug/security patching.
Network capacity checking and performance management (e.g. checking of network device health, WAN links).
Create/Provision VLANs.
Network troubleshooting and analysis using packet analyzer tools (i.e. packet tracing and analysis).
Configure and monitor network device/systems availability and performance (e.g. via PRTG, Nagios, etc.).
Network performance statistical data extract and reporting.
Create/Update, and verify MOP documentations (e.g. network deployment plan, config guides) for network-related changes.
Contact/Escalate to 3rd party or technology vendor (e.g. TAC) for technical support or RMA requests.

What You’ll Bring with You:
Graduate of Computer Science, Computer Engineering related course or above.
3 – 6 years’ experience as a Network Technical Support, Network Administrator or Customer Service.
Practical knowledge and experience in working with enterprise LAN / WAN / Wireless environments; preferably in administering/configuring CISCO, Lenovo, HPE, and/or Huawei Network Appliances.
Solid Network troubleshooting skills.
Must have good writing technical writing ability, interpersonal and communication skills.
Must conduct themselves in a professional manner.
Excellent written and verbal communication.