1st line support to internal staff and to customers who are experiencing issues for whole IT services and sites
Act as single point of contact for service impacting events.
Identify, troubleshoot and correctly escalate incidents to Tier 2 or appropriate team in a timely manner.
Coordinate scheduled and unscheduled maintenances, communicate maintenance or incidents to the business till the point of resolution.
Performs routine maintenance and administration tasks for infrastructure systems such as patches, upgrades, hotfixes, user account management, and ad-hoc end user support.
Complete and detailed documentation of incidents.
Assist in compliance audits and portrait good understanding of IT policies.
Monitor computer systems and perform proactive maintenance
Take action on automated alerts and proactively observe abnormal trends outside of the alerts
Provide application support to users of custom software packages or desktop administration
Control of access to corporate systems such as AD administration
Work closely with other staff in and outside the department.
Delegated network tasks such as swing ISP, VLAN assign, and all first level network related tasks
Covers all product’s solutions.
Acknowledging communication channels (Skype and Slack).
Triaging of tickets.
Other duties/tasks as assigned
Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, Engineering (Computer/Telecommunication) or equivalent.
Required language(s): English
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Makati City.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time position(s) available.