L2 Helpdesk Support

Carabao Cloud Solutions, Inc. is a fast growing company based in Tayabas, Quezon. Our clients are primarily IT companies in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity. Part of our mission is to offer strong jobs in I.T. with competitive salaries to our employees that are located in the Quezon province so that they can live with their families instead of commuting to cities such as Manila.Come learn and grow with a company experiencing explosive growth in an environment on the cutting edge of technology. Carabao Cloud Solutions is a fund and great place to work!What we are looking for?Strong communication skills and a thorough grasp of computers are required for the post of L2 I.T Helpdesk. in addition to diagnosing and managing workstations and online services such as Microsoft Office 365, Cyber Security, and remote support.Essential**Responsibilities**:- Record, track and document helpdesk requests and problem-solving process.- Priorities, schedule, and escalate issues(when required) to the appropriately experienced technician.- Creating SOP for new processesRequired Skills and qualifications- Degree in BS in Information Technology or related- Strong background in networking, software, and hardware- Knowledge of Windows Server and Active Directory- Proficient in a ticketing system- High attention to details- Ability to work independently- Self-motivated- Excellent leadership skills- Excellent verbal and written English communication skills.**Job Types**: Full-time, PermanentPay: Php35,000.00 - Php60,000.00 per month**Benefits**:- Company Christmas gift- Company events- Health insurance- Opportunities for promotion- Paid training- Pay raise- Promotion to permanent employeeSchedule:- 8 hour shift- Rotational shiftSupplemental pay types:- 13th month salary- Performance bonusAbility to commute/relocate:- Tayabas, Quezon Province: Reliably commute or planning to relocate before starting work (required)**Experience**:- Helpdesk Engineer: 1 year (preferred)