**Job Description & Responsibilities**:- Field any and all maintenance related requests.- Troubleshoot any and all applicable issues within the property.- Obtain estimates and costs from service providers.- Negotiate estimates and costs with handymen and other service providers on behalf of the property owner.- Obtain all approvals for service from property owners.- Coordinate all aspects of service with all included parties until completion.- Constantly update all necessary parties until and upon completion.- Coordinate invoices from service providers for tenants and property owners.- Inform and educate clients on Onerent standards and supporting processes.- Create, build, and maintain positive working relationships with service providers.**Job Requirements**:- High level communication skills.*- Proficient in speaking conversational English (phone).- Provide clear and legible communication on all platforms.- High level customer service skills.*- This team is a huge part of our customer retention.- Thus property owners, tenants, and service providers must be handled with a high level of customer service skills.- Create and build new relationships with clients and service providers.- High attention to sensitive details.*- Maintenance issues can become legal issues in which our information is vital.- High level of personal organization.*- Maintenance tickets come in at a high volume.- With over 1200 properties in 3 markets and 500+ incoming tickets a month, personal organization is key.- Must be flexible and adapt to change.*- Both in schedule and in process.We are a 24 hour team.- Our portion of the business is very fast paced and our supporting processes are forever changing to be more efficient.- Must be a TEAM player.*- This team is very tight knit and operates based on awesome team work.- Team skills are a must for a high volume of tickets and endorsements as it usually takes a number or specialists to resolve one issue.- Willingness to accept constructive criticism and help others when needed.Pay: Php20,000.00 - Php25,000.00 per month**Benefits**:- Company Christmas gift- Company events- Health insurance- Life insurance- Opportunities for promotion- Paid training- Work from homeSchedule:- 8 hour shift- Holidays- Night shift- Overtime- WeekendsSupplemental Pay:- 13th month salary- Overtime payAbility to commute/relocate:- Davao City: Reliably commute or planning to relocate before starting work (required)Application Question(s):- How many years/months is your Technical Support/TSR experience?- How many years/months is your Customer Service/CSR experience?- Willing to work onsite(office) in the foreseeable future?**Experience**:- Call Center: 1 year (preferred)
