Ito Svc Delivery Cons I (00S15F)

**_ Responsibilities: _**- Integrates technical knowledge and business understanding to create superior solutions for the company and for customers.Incident Management:- Resolve routine in-scope technical incidents independently.- Work with team members to resolve more complex incidents.Change Management/ Implementation:- Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.Patch and Security Management:Configuration Management:- Ensure Configuration Management Database (CMDB) entries are complete and accurate.Solution Design:Quality:- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).Project Management:- Participate in customer and internal projects, including transformation.- Customer Relationship Management:- Set expectations with customers and/or internal businesses/end users within defined parameters.Teamwork:- Work as part of a team, which may be virtual and/or global.**_ Education and Experience Required: _**- Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.- May hold entry-level certification(s) in work field.- Typically 0-2 years of relevant experience with Bachelor's degree, or 2+ years of relevant experience with 2 year post-high school degree.**_ Knowledge and Skills: _**Typical skills include:- (developing) understanding of technology in direct responsibility.- (developing) General understanding of related technologies.- (developing) Customer Service.- (developing) Project Management.