What you will do? Working with the business to reproduce bugs they report and create tickets.
To address customer concerns and issues regarding software operation.
To document complaint reports and troubleshooting steps.
To assist software developers to resolve technical issues during the software development process.
To teach stakeholders how to use new features and products.
Identify, record, document thoroughly and track bugs.
WHAT YOU’LL GET
Competitive salary with annual bonus
Company laptop
Flexible working hours with potential for 'work from home' days
Medical Insurance
Relaxed working environment, no dress code, free coffee
Work as part of a creative and technically excellent team
Great career development opportunities
ZEN was seeded in 2015 by Rocket Internet, the most successful emerging markets investor behind multi-billion dollar exits such as Lazada, Zalando, Foodpanda, Daraz, Groupon and Jumia. Recently we raised USD 15M from Yanolja, leading Korean travel and hospitality company.
ZEN Rooms was founded with a mission to improve the defective budget hospitality sector in South East Asia (the world's fastest growing travel market).
ZEN now operates in 5 countries, is already a top 3 hotel franchise, working with thousands of franchisees to improve the value for money of hotel rooms and empower the domestic population to travel more and pay less!
How we work: ZEN partners with independent property owners and brings them under the franchise to maximize their potential in sales, tech and operational efficiencies. ZEN is building the Accor of South East Asia. In less than 4 years, ZEN has already achieved the highest customer satisfaction ratings in the region's budget hotel industry and is consistently quadrupling its revenue each year.
As a IT/Software Support Engineer , you will be part of our tech centre in Manila, working with best-in-class colleagues in a dynamic environment. To succeed, you must demonstrate strong analytical, troubleshooting and problem-solving skills as well as attention to detail. You will also need to exercise strong communication, organizational and customer service skills. You will also need to exercise strong communication, organizational and customer service skills. The ability to work in teams, as well as independently, is also important.
Qualifications:1+ years software support experience
Experience working in an Agile/Scrum development process.
Experience with Linux and SQL is a plus. You'll need to fit in with the team and our business, so we are looking for these kinds of skills and personal qualities too:
Strong propensity for research and investigation
Willingness to learn and grow and improve knowledge
Self-motivated
An ability to see individual tasks within the big picture
Good written and verbal communicator
Able to cope with managing multiple priorities
