It Service Desk

Primarily work in a call-center type of work environment.- Ability to work flexible hour/s or flexible shift- Determines requirements and/or root cause of technical issues by working with end-user.- Answers inquiries by clarifying issues; researching, and providing information.- Resolves problems by clarifying issues; researching and exploring answers.- Fulfills requests by clarifying desired information; researching, locating and providing information.- Maintains client database by entering information.- Keeps equipment operational by following established procedures; reporting- Ensure escalation situations are managed and corrected quickly and professionally- Drive customer satisfaction through service excellence- Ensure customer calls are properly logged for continuous improvement.- Learn to be proficient in service and repair of all systems (current, new and updates).- Prepare needed daily, weekly and monthly reports.- Handles a team or group of engineers- Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.**Job Type**: Temporary**Salary**: Php15,000.00 per month**Benefits**:- Health insurance- Life insuranceSchedule:- Shift systemSupplemental Pay:- 13th month salaryAbility to commute/relocate:- Calamba City, Laguna: Reliably commute or planning to relocate before starting work (required)