The IT Functional & Configuration Analyst (GTS) is responsible for supporting the business processes in SAP including requirements definition, data integrity, testing, training, and reporting. The IT Functional & Configuration Analyst has general knowledge of the relevant 3M SAP module and associated business process. The Functional & Configuration Analyst will collaborate with internal and external partners to identify and resolve business issues and drive innovative solutions; helping ensure that quality customer service is provided to SAP systems and their associated business processes. The Functional & Configuration Analyst must have the ability to perform configuration troubleshooting independently while working effectively across 3M’s SAP Support and Global IT Organizations when required.
Perform configuration analysis across the assigned SAP module and associated integration points:
SAP Global Trade Services (GTS)
Provide functional knowledge for the applications supported by 3M’s SAP support organization and associated business processes
Ability to resolve complex business requirements via SAP configured solutions
Develop functional specifications and guide the development of those programs within the development team
Work with Senior Business Analysts to define user requirements, and translate them to functional specifications
Work closely with the Technology team to provide 24X7 functional and technology support on SAP systems as needed
Resolve Level 2 incident queries (i.e. break/fix, etc) that are assigned to them by the Queue Manager
Accountable for end to end resolution of incidents; track and monitor incidents throughout the lifecycle
Be a single contact point for all user queries
Collaborates as needed with other SAP support team members on configuration design questions and analysis
Facilitates interactions and escalations with appropriate groups (e.g. 3M SAP Solution teams, Global Infrastructure, etc.)
Accountable for completion of all communication activities back to the consumer (while communication may be executed by others, case manager is accountable for the completion of communication activities)
Meet or exceed established SAP Support Service Level Agreement (SLA)
Update procedures, operation instructions, and any other documentation impacted by system changes
Must be able to travel internationally if needed
Off hours on-call support as needed on case by case basis
Qualifications:
Required
Bachelor’s Level University / College Degree
Minimum of 5 years experience working with relevant SAP module
Preferred
Minimum 3 yrs business process design and / or redesign
Experience working on or supporting one or more Full Life Cycle SAP R3 implementation
Experience working with SAP Solution Manager, ARIS, HP Service Manager, HP Quality Center, and Kinetic Request
Strong communication and presentation skills and the ability to work in a team and matrixed environment
Understanding of integration points between different SAP ECC modules, SAP BW and SAP PI.
Experience working in a global SAP environment
Individual must be detail oriented, self-directed and have strong independent problem solving skills. The ability to multi-task is inherent in the job responsibilities
Ability to develop and exercise task specific project plans with minimal supervision.
