It Coordinator/Administrator

IT AdministratorResponsibilities include, but are not limited to, the following:Answer the helpdesk incoming phone calls and assign the ticketsManage the helpdesk system (open, monitor and close tickets)Inspect daily reports and open tickets for issuesManage and renew hardware warranty and software subscriptionsTrack/manage the licence usage for multiple servicesJob description details:Helpdesk Administration:Answering client support calls (helpdesk)Opening new ticketsMonitoring the ticketsClosing tickets (after learning the business)Adding new clients/assets/locations/hardwareManaging the helpdesk system to ensure it is up to date at all timesOrdering new hardware (after learning the business)*Reporting:Complete the daily security reportsComplete the monthly security reportsComplete the daily backup reports and open tickets for failed backupsCreate monthly reports for billingCreate daily and monthly ticketing reportsLicense reconciliations:Extract reports from Trend Micro and verify all computers are activeExtract Labtech reports as requiredLicenses:Ordering new Trend Micro anti-virus licensesRenew Trend Micro subscriptionsRenew hardware warranty and software licenses**Salary**: Php14,000.00 - Php18,000.00 per monthSchedule:- 8 hour shiftSupplemental Pay:- 13th month salaryAbility to commute/relocate:- Bacolod City, Negros Occidental: Reliably commute or planning to relocate before starting work (preferred)**Experience**:- Technical support: 1 year (required)**Language**:- English (required)