Information Technology Support Technician I

This entry-level technician assists with technical support for end user systems/applications, helping to resolve technical problems. The associate technician further assists in performing basic system management functions for client systems using a variety of tools such as Active Directory. At this entry level, the incumbent is still learning technology support work for his or her assigned location.

Responsibilities
Acts as an advocate for children. Raises awareness of the needs of children and takes active steps to help protect against neglect, abuse, and exploitation of children. Promotes the dignity, respect, positive treatment, potential of children in all circumstances. Encourages the involvement of others in helping children in need. Reports and appropriately supports responses to incidents of harm of children if they occur.
Responds to internal client requests for basic technical support, documenting, tracking and monitoring incidents to ensure a timely resolution.
Assists in troubleshooting basic issues to restore service and identify and resolve problems.
Performs of assists with desktop application deployments, client systems patching, hardware provisioning, and other general client support activities.
May perform system management functions related to system management toolsets such as Anti-virus and desktop management systems.
May engage with third party technical experts as needed to resolve technical problems and restore service.
May provide some general administrative support.

Culture
Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.

Education
High School Diploma, Bachelor's degree preferred

Work Experience
No experience is required beyond the minimum education requirement. Some relevant experience is preferred.

Language
Intermediate to Advanced level of reading, writing and speaking English

Equivalent education, training and/or certification may be substituted for experience and education shown above

Working Environment:Office – Standard Office Environment

Physical Demands:Sitting, standing, and/or walking for up to 8 hours per day

Other:This position may be required to serve in an “on-call” capacity in order to provide timely response to technology failures outside of standard business hours.