Individual Customer Care Representative

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.
Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Provide outstanding customer service and support by resolving telephone inquiries from customers.
Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information.
Responsible for navigating computer systems to track calls, gathering information, and effectively resolving the issues or queries which caused the customer to contact the CCC.
MINIMUM QUALIFICATIONS:
Maximum overall experience is 5-6 years
Minimum call center experience is of 1 year (inbound)
Maximum Call Center experience of 4 years
Fluency in English speaking and writing
Ability to handle 3 concurrent chats with customers
Very good written communication skills
Writing speed of 25 words per minute with an accuracy of 95%
Ability to effectively promote Sun Life products and services
Have a Customer-centric approach
Ability to discover, analyze and solve problems
Ability to demonstrate empathy, self-awareness and emotional control
Good listening skills
Ability to approach situations with a positive attitude
Ability to value open and honest feedback
Ability to be a strong team player
Ability to translate frequent results coaching into continuous improvement
Ability to multitask proficiently in a fast paced, performance driven environment
Ability to deliver superior customer service skills that consistently demonstrate professionalism
Ability to adapt quickly and comfortably to change
Ability to handle stress in a high pressure environment
Attention to detail with strong documentation and follow up skill
Strong and effective verbal and written communication skills
Proficient Windows knowledge
Proficient keyboarding skills