Hybrid Wfh - Call Center Agents Without Bpo

**Job Qualifications**:- Must high school graduate- NO BPO experience Required- Must have strong verbal and written English communication skills- 35 kilometers away from the site- Can do onsite work in Bacolod**Responsibilities**:- Effectively manage large amounts of incoming calls- Identify and assess customers' needs to achieve satisfaction- Provide accurate, valid and complete information by using the right methods/tools- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Follow communication procedures, guidelines and policies**Sapient BPO to Its Employees**:Our goal is to outperform in all of our locations. Sapient understands that its employees are the most important asset for rendering effective quality services around the globe. That's why Sapient gives its best efforts to attract and develop the best and the brightest professionals for the job. Sapient offers:- Above industry standards compensation package- Medical and Life insurance benefits- Training for Personal and Professional development- Paid Vacation and Sick Leave- Office spaces with comfortable sleeping quarters- Performance Incentives to improve effectivity- Company Sponsored Team events to promote Team Efficiency- Other Work-Life Balance Programs**Salary**: Php15,000.00 - Php19,000.00 per monthSchedule:- 8 hour shiftSupplemental pay types:- 13th month salary**Education**:- Junior High School (preferred)**Language**:- English (preferred)