This role will primarily focus on providing system expertise on Kenexa and other resourcing systems such as HireVue, Cubiks, Shell Talent Community (STC) and others while working closely with IT support teams in resolving any system queries and issues. He/she will act as the subject matter expert on both Internal and External resourcing processes and extend support required for process management and documentation, act as the escalation point on resourcing compliance matters, ensure execution of Kenexa data management, and deliver resourcing projects and continuous improvement initiatives in collaboration with IR Operational Excellence team.
The resourcing support advisor will be working closely with Integrated Resourcing colleagues (Recruiters, Recruitment Operations, Sourcing Hub), partners and stakeholders (Systems Support teams, HR Advisors, Assessors) and other support teams to help drive timely and high-quality recruitment journey for candidates through facilitation of process and systems improvement.Key ResponsibilitiesManagement of system changes that include testing of new system features rolled out to all Kenexa clients, track issues reported to Resourcing Support and create business cases for system improvements, liaise with business users and IT DevOps on putting forward change requests, and communicating new functionalities and system downtimes to all Kenexa users
Accurate execution of high touch resourcing processes (MOR, Reorganization) and centrally managed activities (Evergreen Requisition creation, Graduate Target upload) and ensure high-quality data management and report deliveryEnsure compliance and data privacy controls are in place in process and systems design in adherence to rules and guidelines. This includes access and user account management of all resourcing systems, ensure execution of data disposal activities through IT DevOps, observe Information Management rules when sharing data, and drive compliance behavior of Integrated Resourcing community through regular engagement meetings. He/she will also act as guardian of identified global resourcing sites (IR Community Site, Resourcing Portal, Global ERP) and working closely to site owners of the site on maintenance of documentation and proper Non Record Disposal.Administration of training and refresher sessions to all Integrated Resourcing staff on recruitment systems, tools (ie., Kenexa, First Advantage, Shell Talent Community – Avature) and processes (Internal and External resourcing) including maintenance of training documentationMeet best practice response times by building partnerships with Integrated Resourcing and HR colleagues, providing guidance on resourcing policies and procedures, maintain timely updates on case statuses, identifying best practices and knowledge sharing, and timely escalation of complex queries to ensure proper resolution is provided. This also includes managing requests according to the established ways of working by using the Salesforce tool to log queries and updates, escalate IT tickets via ServiceNow and ensure effective worklist management while keeping customers updated on the status of their requestsProvide high level of care and support to all Kenexa users such as candidate, 3rd party agencies, Hiring Managers, Employees, HR, etc.Adhere to the Global Approval Matrix (GAM) and Data Privacy rules by strictly monitoring all controls in place on a daily basis and sharing best practices within the team for continual improvement in service delivery, participating in improvement initiatives.
Dimensions:Key stakeholders include Integrated Resourcing Community (Recruiters, Sourcers, Recruitment Operations), Candidates, Hiring Managers, Business Assessors, HR Advisors, Third Party Providers e.g. First AdvantageWill be working closely with various teams globally (ie. IT, HR Operations) on a virtual environmentPrimary support will be for Americas region
Requirements
Job Requirements:
Strong achievement orientation and delivery must be demonstrated with attendance, punctuality and consistency of performance
Strong organisational and interpersonal skills required to communicate effectively across all levels of the organisation (locally and globally)
Must have the ability to act independently and demonstrate discretion in knowing when to escalate issues, keeping all relevant people up-to-date wherever appropriate and exercising a proactive sense of responsibility,
Able to work with deadlines, manage workload efficiently, and manage conflicting priorities
Demonstrate a proactive stance in identifying operational excellence improvements
Demonstrate a strong CI behavior projects by conducting go-sees, performing root cause analysis, and deliver results consistently
Strong attention to detail required and experienced in handling confidential data
Ability to operate effectively in a dispersed and diverse virtual team
Experience on recruitment process and systems is an advantage
Experience on project delivery and continuous improvement
Knowledge on various tools and software including MS Office applications, SharePoint, PowerBI, Salesforce, etc.
Company Description
Start Something RemarkableShell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.Shell is an Equal Opportunity Employer.
Employment Type
Fixed Term
Work Location
Manila
SBO Location
Manila
