German Speaker - Customer Service Support

Main Activities & Responsibilities
Handling customer inquiries via chat/email/phone; including but not limited to product-related (Sports, Casino, Poker) as well as cashier related matters Assessing individual issues and taking appropriate action to ensure customer needs are met Working in coordination with other teams based at different locations that share similar objectives Escalating system anomalies and general issues faced by customers to the relevant party Understanding Standard Operating Procedures and delivering service/quality standards to an agreed level

What we offer:
Great place to be Free HMO Benefits + 1 Dependent Only 4 Months Probationary Period Php 100,000.00 Monthly Salary 9G Sponsorship visa for Foreign National Annual Bonus / Annual Increase (Pro-rata - subject to company’s performance) Awesome team of very knowledgeable & supportive colleagues A permanent work contract for 40 hours Strong focus on personal and professional development, including in-house mentorship and e-learnings

Qualifications and Typical Experience:
Willingness and flexibility to work in the shifts German and English language skills to a business-standard Excellent written and verbal skills as well as high interpersonal skill level Calm manner and able to work under pressure and be confident in answering a wide range of customer inquiries Ability to perform well in a multi-task/cultural and ever-changing dynamic environment A flexible, creative, and driven personality General computer knowledge (MS Office, Internet) Interest in Sports, Casino and Poker products could be a benefit, relevant training will be provided