EY Global Delivery
Services means 27,000 specialists providing globally IT, HR, finance, project management and strategic business services to EY member firms. In addition, we deliver support and solutions to clients from all over the world.
EY is carrying out a global business transformation which includes a global SAP implementation. This significant change to our business creates new possibilities for internal candidates.
We are looking for a Manager for our Internal Business Advisor team. This individual will have strong financial experience and will provide guidance and support to our team as they advise our internal client serving teams to make best use of SAP and its processes in order to effectively manage their projects with EY’s external clients. There are three main components to this role:
If you’re flexible and enjoys a continually evolving business environment there’s no better role to further develop your skills!
Your key responsibilities
As an Assistant Director, your key responsibilities will include the following:
You will organise a team schedule for taking calls / chats from client servers – the objective of which is:
Ensuring engagement teams are properly prepared for client negotiations from a financial perspective
Explaining downstream impacts of different user choices required in SAP
Providing instruction and guidance on the preparation of external client project completion estimate processes and corresponding financial impacts
Advising and screen sharing to show users how to perform various actions in SAP
You will make team decisions to ensure client servers receive a timely and accurate response from the team such that questions / issues are resolved in a one-stop basis where possible or are escalated to the appropriate functional expert quickly and effectively, if otherwise.
You will be expected to use strong analytical skills to determine individuals/teams in need of proactive outreach to improve financial performance. In addition, you will build strong relationships with regional service line finance teams to understand how to best approach your combined stakeholders.
You will guide the team on how to best leverage system and finance expertise in order to prepare for these discussions: making judgments regarding the topics to be addressed and their prioritization.
In addition to the core responsibilities above, you will be expected to provide coaching and guidance to the Internal Business Advisor team which is designed to help further develop their skills through job shadowing, advising and training.
You may also be required to help facilitate training for account and engagement teams on SAP and effective financial management practices.
Skills and attributes for success
You are fluent and effective English speaker (C2 level)
You should have minimum 6 years of experience working in a corporate organization preferably in finance/business/customer service area which includes supervisory role experience
You have excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate
You have exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side
Ability to prioritize workload and deliver outputs within strict deadlines.
Strong communication and partnering skills with people of all levels of the firm
You have strong knowledge of financial metrics and dependencies including ability to calculate variances quickly and accurately
You have experience coaching more junior team members through shadowing, answering questions, advice, etc.
What we look for
We’re interested in hiring a professional in customer service area who is experienced in financial economics. You should be able to work independently with limited supervision and demonstrate self-drive whilst prioritizing workload and delivering outputs within strict deadlines. As an ideal candidate you should have a strong desire to help and support people requiring assistance and you have to be a fantastic team player.
What this role offers
This role offers a great possibility to develop both financial knowledge and management skills whilst giving you the opportunity to work in a professional, dynamic and a truly global team. If you have confidence with professional client service and you are keen to develop further in financial area, the position is just perfect for you, so don’t hesitate and apply!
