Fund Administrator Team Lead

Job Description? Help provide leverage to our clients by understanding and prioritizing their needs while effectively scaling our CFO services. Some of the strategic support that we provide includes:? Capital calls and distributions? Audit/tax support? Pre/post close services? Quarterly and annual financials? Limited Partner communications? Bring transparency to founders, VCs, and LPs and help our clients make more accurate decisions by helping them utilize our tools and resources such as:? Real-time IRR? Real-time portfolio data? Provide additional data points (TVPI, RVPI)? Team Lead Duties:? Establish and execute processes and procedures? Establish and manage the achievement of Key Performance Indicators (KPIs)? Monitor and evaluate all processes and implement improvement to ensure customer clients receive appropriate and high-quality services as committed? Perform daily and monthly auditing of work processes? Monitor and assist team members in the daily operation aspects of the project, including reviewing the status and performance against targets, performing root cause analysis of variances and making improvements to meet the targets? Coach, guide and train team members by providing creative ideas and ways of how to carry out the respective tasks towards providing excellent service? Provide assistance to team members in accordance with established practices and procedures? Provide reports as agreed with the Customer? Assist in hiring, selection and training of new team membersRequirements? 3+ years experience? 1-3 years supervisory experience? Desire to deliver outstanding Customer Experiences to our customers? Strong written and verbal communication skills? Highly organized with strong attention to detail? Care deeply, genuinely, and passionately about our clients? Excited to take on new challenges? Responsive and able to complete tasks in a timely manner? Ability to articulate technical and complex concepts in a clear and concise manner? Ability to balance multiple active projects with competing priorities? Exhibit diplomacy, tact, and poise when communicating with clients or customers