Fullstack Developer (Team Lead)

RESPONSIBILITIES:
• Manage a high performing team of developers
• Acts as a release manager by tracking and approving the projects for deployment
• Ensures proper alignment on directives with Main Office and offshore team
• Provide time estimates for projects and prioritize multiple tasks effectively
• Develop and implement web applications when need arises
• Identify system deficiencies and recommend solutions
• Test performance, implement software, and document systems when need arises
• Support programs developed for internal customers when need arises
• Ensure the quality control while respecting pre-determined business rules and deadlines
• Enhance and support existing tools and database infrastructures
• Publish reports at the agent and call center level
QUALIFICATIONS:
• Possess approximately 5 years’ experience leading high performing software development teams
• Have a degree in Computer Science or Computer Engineering
Programming experience
- Experienced with ASP.NET, JavaScript, JQuery, XML, AJAX, JSON, HTML5 -XHTML, CSS3, ASP, DOJO, C#, T-SQL
- Experienced in Visual Studio TFS
- Good knowledge of Windows environment
- Good knowledge of MS SQL 2005+
- Experienced in relational database analysis
- Strong knowledge of BI/Query, MS Project, and ACDs – Symposium, Avaya, IEX, or equivalent)
• Experience in Robotics Process Automation is a major plus, on software like Blue Prism
• Experienced in the design, development and maintenance of enterprise-level data systems such as Oracle, SQL Server, Teradata, SAS, or others.
• Expert-level web design experience with Asp.Net 4.0
• Experienced in designing and implementing web-based reporting solutions
• You have outstanding spoken and written English skills
• You thrive in an exciting and fast paced nature of working on a tech support floor
• You are passionate about being an advocate for the customer and willing to go the extra mile
• Your are not someone who gets easily flustered when handling many tasks at once
• You have a collaborative spirit