Full Stack Engineer

Job SummaryThis associate is responsible for monitoring and maintaining the website issues of all types. He or she is responsible for providing technical problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions.ResponsibilitiesInteract with customers to provide and process information in response to inquiries, concerns, and request about product and servicesGather customer information and determine the issue by evaluating and analyzing the symptomDiagnose and resolve technical issues involving websites, connectivity, functionalities and moreResearch required information using available resourcesFollow standard processes and proceduresIdentify and escalate priority issues per client specificationsRedirect problems to the appropriate resourceAccurately process and record issue transactions using a computer and designated tracking softwareOffer alternative solutions where appropriate with the objective of retaining customers’ and clients' businessOrganize ideas and communicate oral messages appropriate to listeners and situationsFollow up and make scheduled updates to customers whenever necessaryStay current with system information; changes and updatesQualificationsBachelor's Degree graduate in IT or computer software relatedWith the knowledge of relevant software computer applications and equipmentHas knowledge of customer service principles and practicesHas a proper email and chat etiquetteGood in communication skillsDemonstrated proficiency in typing and grammarFlexible; Willing to work on weekend and shifting schedules