French Customer Support Team Lead (Earn Up to PHP 90,000 + Hybrid Set-Up) French Customer Support Team Lead (Earn Up to PHP 90,000 + Hybrid Set-Up) Supervisors/Team Leaders (Call Centre & Customer Service)
Company Profile: This company is an IT/BPO company and has offices in 18 countries and assists 2,000 clients worldwide.
Position: French Customer Support Team Lead
Schedule: Midshift or Graveyard
Work set-up: Hybrid (Once or twice a week onsite - depends on the business needs)
Life and Accident Insurance Monthly or Annual Performance Bonus Temporary work from home setup (equipment provided by the company) Requirements: Native French Speakers At Least conversational in English Has 2 years above Team Leader work experience in BPO industry High School Diploma or Equivalent are welcome to apply Should have active Passport valid at least 1 year With an active Visa valid for 1 month upon start date. Amenable to work in BGC, Taguig. Responsibilities: Assist with the responsibility for the customer services development, performance and maintenance within the organisation Participate in all the day to day customer services activities Maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities Assist with developing plans for customer services activities to include customer management to achieve satisfaction targets Delegate authority and responsibility to team with supervision, accountability and review Assist with preparation and agreement of individual action plans and targets for all team members Recruitment Process: Initial Interview Validation of documents (VISA and Passport) for Expat Specialist approval Written Assessment – with timer 60 minutes Final Interview - 1 hour HOW TO APPLY: Register now on our website to be updated with our Bilingual Job Openings: Visit our Facebook Account for more job openings and updates!
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Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Support Role?
How many years' experience do you have in the BPO industry?
How many years' experience do you have as a Customer Service Team Leader?
How would you rate your French language skills?
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