Facilities Coordinator - Helpdesk Assistant
Corporate Solutions (Integrated Facilities Management) - Region / Country
ROLE AND RESPONSIBILITIES
What this job involves:
Building great impressions and experience
You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role. As our stakeholders’ first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with. Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.
Keeping a well-oiled workplace
Together with the facilities management team, you’ll help ensure that clients, vendors and employees enjoy a safe and positive experience. You’ll be trained to follow escalation and incident reporting procedures, and comply with the firm’s safety guidelines and strategies.
Your responsibilities also include, but are not limited to: booking meeting rooms; managing office supplies inventory; handling paperwork on maintenance-related activities; and updating the phone directory and company brochures. You’ll also be expected to assist the facilities management team in overseeing contractors on-site and finding vendors and services.
Provides Call logging services in accordance with the service guidelines.
Receives and log complaints - Record complete details of the service requests/complaints from employees of (Client).
Assigns Unique Identity numbers for all service requests/complaints Work order
Job cards - Generate job cards/work orders for all service requests with specific tasks by assigning unique reference numbers
Assigns and Dispatches - Assign specific service provider based on the nature of request/complaint.
Follows- up on completion - Close service requests by regularly following up with respective service assignee and record response times
Occupier feedback - Communicate with the requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure
Conducts reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Facilities Engineers and Coordinators in job card analysis.
Complies with regulations/requirements of JLL management Provide assistance in general administrative activities as required Contribute to the Monthly Management Report to (Client)
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Assists in the management of all Health and Safety issues and actively participate in Health and Safety reviews. Assists with the re-sourcing of other aspects of Jones Lang LaSalle’s operation as required
Performs other duties as required by Jones Lang LaSalle and (Client)
Works closely with Administration in relation to the payment of invoices
Works closely with Engineering and Facilities in relation to the completion of work orders/ contractor management and agreed with operational procedures
Sound like you? To apply, you need to be:
Knowledgeable and experienced
You should have at least 12 months of experience in a corporate environment, particularly in reception. An experience in facilities, property management, hospitality or related field is ideal will go a long way.
A positive thinker and strong communicator
Are you a confident, energetic and customer-oriented? Can you interact with stakeholders across all levels? A great match for this job would be someone who has a well-presented, approachable manner as well as superb written and spoken
English communication skills.
Organisational and professional
You should know how to remain calm and professional, and maintain a proactive and positive attitude, especially in managing multiple operational matters under stressful situations. You must be able to manage conflicting priorities and apply holistic approaches for long-term solutions, while complying with the firm’s procedures and standards.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ***************@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us
page > I want to work for JLL.
