Employee Welfare Services Delivery Manager

Employee Welfare Services Delivery Manager
Company:

Abs-Cbn Corporation


Employee Welfare Services Delivery Manager

Details of the offer

Job Description:
The Employee Welfare & Services Department is a department that mainly deals with employee interaction in terms of the following unit:
Benefits Administration Employee Relations Front Office Management This position oversees the Employee Welfare & Services department which provides services to employees in relation to Benefits Administration, Front Office Inquiry Management, and Employee Relations. Together with the functional head, develop department strategies, programs, and business plans to include objectives, goals, and actions in alignment with organizational strategies. Present and communicate recommendations and plans as appropriate. Provide leadership and oversight to the department handled. Act as a point contact for issue resolution when team lead or activity owner is no longer able to manage/handle. Manage overall performance of department and staff. This includes developing clear expectations; coordinating appropriate training; providing accurate, timely, and constructive feedback; coaching and counseling for improved performance; establishing development plans to promote continual growth and learning; providing recognition for high levels of performance, and completing performance appraisals. Establish performance indicators and identify and implement performance improvement initiatives for assigned areas of responsibility that result in a high performing organization. Provides a biweekly operational report to the functional head and leads for monitoring and early identification of operation performance. Minimum Qualifications:
Educational Background: College graduate from any university preferable with a degree in Human Resources, Business Management. Preferred Industry: BPO (Human Resources) Attention to Detail is a must Ability to maintain confidentiality. Has Integrity. Customer Service Oriented Ability to manage and oversight team People manager Able to resolve conflicts within a team, and able to redistribute workload as deemed necessary. Able to identify process improvement and implement changes needed Problem Solving Skills


Source: Kalibrr


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements