Company Description Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to our brand promise of being Partners for Growth, we nurture our business and communities by providing business solutions and building partnerships for growth.
We operate in the Philippines nationwide and have a growing international presence in the following ASEAN countries: Vietnam, Thailand, Indonesia, Malaysia, Myanmar and Hong Kong.Investing in talent and upholding Aboitiz values of Integrity, Teamwork, Innovation, and Responsibility are key drivers to sustaining the growth of our business.Here at Pilmico, we value each talent for the unique contribution they bring to the organization. We recognize that today’s global workforce is made up of diverse individuals with different skills, abilities and aspirations that enable them to achieve superior results; as such, we select our partners based on these attributes that are not typically found in someone’s resume.We are advocates of self-development and believe that people’s success lies in their passion to learn something new and different every day. This is why our hiring philosophy is to open up and give equal opportunity to any talent regardless of where they are today in pursuit of education.
Job Description
The Document Management (DM), Master Data Management (MDM), and Service Desk (SD) Supervisor is responsible for the overall supervision of the Document Management, Master Data Management, and Service Desk functions.
DUTIES AND RESPONSIBILITIES:
In GeneralMonitor and analyze KPI results, and recommend areas of improvement to the AP Manager - include in all the team leads: AP, TreasuryRespond quickly and accurately to all escalated issues/complaintsEnsure readiness of information required for the timely month-end closingCreate and submit required reports on timeLead team members and escalate issues to AP Manager, as necessarySupervise the team’s activities and ensure consistency of application of controls, and adherence to policies, guidelines, and procedures - include in all the team leads: AP, TreasuryCommunicate leading practices and changes on policies, guidelines, and procedures to all DM, MDM, & SD specialists and analyst - include in all the team leads: AP, TreasuryOther duties as assigned
As Document Management TLMonitor implementation of document process for compliance and quality assuranceEnsure proper storage and retention of hard copy documentsEnsure that the digital library for payment documents are organized and properly maintainedActs as liaison for internal and/or external audit for document requests and retrievalCollaborate with CoE to analyze and improve record management processesImplement appropriate and effective retention and purging requirements
As Service Desk Management TLAct as quality control for the team by addressing ticket accuracy and quality, responsiveness, reviewing daily reports, and overseeing the SD Analyst to ensure service level agreements are being met
OthersParticipates in all Company initiatives and programs as well as provide support whenever necessary.Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO.Participates in projects & improvements initiated by FACT team.Performs other work-related tasks as may be assigned from time to time.
Qualifications
EDUCATIONAL REQUIREMENT
Four years college degree with courses in accounting, business or equivalent experience.
WORK EXPERIENCE REQUIRED
Minimum of 3 years related experience and two (2) years of leadership role or leading a project/committee/program to demonstrate leadership ability
CRITICAL SKILLS OR COMPETENCIES REQUIRED:Proficiency in the use of: Excel, Word, & PowerPointProficiency in the use of Oracle, SAP, or other ERP systemsKnowledge on Document Management System, Master Data Management and Service DeskProficiency in English communication skills - both written and oralExcellent customer service skillsAbility to identify and implement process improvementAttention to detailsAdditional Informationnull
