DESCRIPTION
The purpose of the Digital Event Coordinator is to delight customers by ensuring the successful and timely delivery of HR.com’s Webcasts and Virtual Events and increase client retention. You
will interface with key stakeholder groups comprised of HR.com leaders and peers as well as external stakeholders - thought leaders, marketing, product, and sales leaders. The Digital Event Coordinator responds to a wide variety of inquiries, including website postings, product functionality, technical questions, and industry best practices consultation.
Key Accountabilities:
? Create/update customer profiles, company profiles, and webcast landing pages.
? Creates a relationship, educates and follows up with clients on key deliverables, due dates, product time frames, new product features, enhancements, and industry best practices
? Collaborates with internal groups such as sales, account partners and data teams to ensure quality and timely service is delivered to clients
? Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries
? Communicates client feedback, high-level issues, and recommendations internally to effect change and enhance service and product offerings
? Monitors Webcast success metrics including registrants and attendees
? Proactively communicates potential challenges & opportunities with clients and management
? Develops a working knowledge of all HR.com products and services to outline features and benefits
? Maximizes the use of technology and tools to streamline and organize your work:
collaboration, communication, and organization: G Suite of products (gmail, chat, sheets, docs, slides, forms, etc), G Drive, CRM, Zoom, and Asana
? Knowing the HR.com’s Webcast and Virtual Event platform and tools inside and out to provide training and technical support to customers
What does it take to be a successful Digital Event Coordinator?
? 2+ years of experience in a client success role - person who knows that a happy and successful client is the goal
? 2+ years with strong administrative and process skills
? Strong written and verbal communication skills
? Dedication and accountability - Comfortable virtually speaking to customers, presenters, and thought leaders
? Strong organizational skills, adaptable to change and detail-oriented
? Experience with G Suite of products and Asana is a plus
? Ideal experience using customer relationship databases
What does it take to be a successful Digital Event Coordinator?
? 2+ years of experience in a client success role - person who knows that a happy and successful client is the goal
? 2+ years with strong administrative and process skills
? Strong written and verbal communication skills
? Dedication and accountability - Comfortable virtually speaking to customers, presenters, and thought leaders
? Strong organizational skills, adaptable to change and detail-oriented
? Experience with G Suite of products and Asana is a plus
? Ideal experience using customer relationship databases
