Desktop Support Analyst
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Join us as a Desktop Support Analyst!
Brown Brothers Harriman is currently recruitingDesktop Support Analystto join ourTechConnectteam in Boston.
TheDesktop Support Analyst (DSA) is responsible for Infrastructure Systems related projects in their assigned business line(s). The DSA seeks to understand the internal client’s business as well as their technology requirements. Duties include analysis of business requirements, assisting with business cases and ROI, as well as acting as project coordinator on all systems related implementations.
Some of your key responsibilities include:
Technical
Monitor business unit technology needs by knowing the department and BBH strategic direction.
Acts as liaison between Systems technical staff and end users during trouble-shooting.
Provide 24x7 support on rotating basis.
Analyze processing methods and identify solutions through assessment of various system alternatives.
Identify technology opportunities that will affect specific BBH business area strategy and performance.
Measure customer satisfaction, the System organization's effectiveness and specific on-going needs of the business area.
User Support/Project Management
Work with clients to manage and prioritize technical projects.
Manage moves, adds, changes of software and hardware for all BBH equipment, including equipment used on desktops, in test labs and training rooms.
Advise Desktop Support Technicians and Help Desk staff in trouble-shooting systems and equipment problems, identifying causes and recommending solutions.
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Consulting
Consult with System teams and vendors to determine department systems requirements and solutions.
Consult with other EUC technicians and DSA’s to determine system requirements.
Qualifications:
Bachelors degree in Management Information Systems, Computer Science, Information Technology, and/or equivalent work experience.
4+ years experience supporting PC hardware, op systems, software.
Related Financial Services business background (a plus, but not required).
Knowledge of several operating systems.
Familiarity with LAN environments, Windows and GUI-based design.
Analytical and problem solving skills.
Ability to use standard desktop tools effectively, including Microsoft Office and Lotus Notes.
Ability to work in a team environment.
Client service skills.
What We Offer:
A collaborative environment that enables you to step outside your role to add value wherever you can
Direct access to clients, information and experts across all business areas around the world
Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
A culture of inclusion that values each employee’s unique perspective
High-quality benefits program emphasizing good health, financial security, and peace of mind
Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
Volunteer opportunities to give back to your community and help transform the lives of others
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Full time
Boston
