Dental Hub Administrator – 18, 24 and 30 hour contracts available Are you an experienced administrator looking for a new opportunity
Do you have experience of working in a fast-paced environment within a large organisation
Are you passionate about engaging with others and working as part of a team to achieve shared goals Who We Are As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services Where We Are Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This role can be based in our Lumina Centre & Norseman Centre. More details and centre addresses can be found within the job pack. The Role Scottish Emergency Dental Service (SEDS) is part of NHS24's 111 service. It is a patient focused Out of Hours Dental service for the people of Scotland. It Provides Dental Assessment, consultation, dental information and dental appointment information from 18:00 - 08:00 mid-week, weekends and public holidays via telephone in various contact centre's across Scotland.
The post holder is an integral part of the dental team, consisting of dental nurses, senior dental nurse, and dental hub team manager. The post holder will work closely with the NHS 24 frontline services team. Key Responsibilities Provide a high standard of service, via the telephone, remaining professional at all times and showing empathy in difficult situations Allocate dental appointments, at the appropriate out of hour's dental clinic, based on the patient's dental registration and dental services in their Health Board area at the time of the call. Advising dental patients of their appointment time and location of their dental care. Supplying travel instructions if required The post holder is required to be competent in the use of the telephone and computer system, Liaise with Health Board clinics real time, communicating accurately regarding dental provision within Health Board area At times of high demand prioritise the workload to ensure timeous treatment and in liaison with the 'escalation contact' at the local dental centre, direct patients to alternative centres with capacity Answer telephone enquiries from dental nurses and other professional colleagues, courteously and promptly, respecting patient confidentiality and working within SEDS / NHS 24 protocols and legislative requirements Contributes to the continuous improvement of the service, by communicating service user feedback to the relevant team members where appropriate Refer patients to dental triage nurse, if clinical enquiries arise during dental administrator discussions with the patient Dental Hub Administrators shall be involved in NHS24 service development. Adhere to SEDS / NHS 24 processes and policies. Undertake miscellaneous duties as and when required. The list is not exhaustive however may include a varied range of administrative tasks to support the smooth transition of patient data within the 111 service and between NHS 24 and Partner Health Boards. Successful applicant: will : Be a customer service focused individual with experience of dealing with the public within a professional environment Have strong written and verbal communication skills Be proficient user of all Microsoft 365 packages and associated applications Have excellent attention to detail Be able to work under pressure and be able to prioritise workloads whilst adhering to policies and procedures Be able to adopt a pro active can-do approach Benefits NHS 24 offers a complete benefits package, with a permanent contract on Band 2 £23,362 - £25,368 Per Annum (pro rata for part-time hours if applicable). Placement on salary scale is dependent on confirmation of previous NHS service. Basic Hourly Rate of £11.95 Saturday / After 8pm Weekday Hourly Rate of £17.20 Sunday / Public Holiday Hourly Rate of £22.46 We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To 35 days annual leave (rising to 41) pro-rata Development opportunities including study bursaries, e-learning and classroom-based courses Enhanced pay for working public holidays Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme NHS discounts on goods and services HELP, employee support and assistance Interested Please access the for full details of NHS 24 and this opportunity as well as the which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application. NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
