Customers Service Officer/Yrs Exp/Fti Taguig

Responsibilities and duties:Assisting Customers: Providing assistance and support to customers regarding their inquiries, concerns, and requests through various channels such as phone, email, chat, or in-person interactions.Resolving Issues: Resolving customer complaints, problems, and issues efficiently and effectively to ensure customer satisfaction and retention.Product Knowledge: Having a thorough understanding of the company's products or services to provide accurate information and guidance to customers.Handling Transactions: Processing orders, refunds, exchanges, and other transactions accurately and promptly.Documentation: Maintaining detailed records of customer interactions, transactions, inquiries, complaints, and resolutions for future reference and analysis.Communication: Communicating with customers in a professional, courteous, and empathetic manner, ensuring clear and effective communication at all times.Problem-Solving: Identifying and analyzing customer needs and problems, and offering appropriate solutions or escalating issues to higher authorities when necessary.Customer Feedback: Collecting feedback from customers to identify areas for improvement in products, services, or processes, and conveying this feedback to relevant departments.Team Collaboration: Collaborating with other team members, such as sales, technical support, and operations, to ensure a seamless customer experience and resolve complex issues.Adherence to Policies and Procedures: Following company policies, procedures, and guidelines in all customer interactions and transactions to maintain consistency and compliance.Continuous Learning: Staying updated on product knowledge, industry trends, and customer service best practices through training programs and self-directed learning.Performance Metrics: Meeting or exceeding performance metrics such as response time, resolution time, customer satisfaction scores, and service level agreements.Flexibility: Being adaptable and flexible to handle various tasks and responsibilities as per business needs and fluctuations in customer demand.Requirements:Bachelor's degree in any 4 year courseAt least 2 -3 yrs of experienceExcellent communication and problem-solving skills, computer literacy, ability to multitask and work under pressure, adaptability, teamwork, professionalism, and preferably some prior customer service experience.