With over 6,100 employees in 33 countries worldwide, Marel is an international supplier of integrated systems, products and services for the fish, meat and poultry industry. In partnership with our customers, we are transforming the way food is processed.
Our vision is of a world where quality food is produced sustainably and affordably.
We have a new and exciting role covering SEA for a Customer Support Coordinator (CSC) who will be our key customer representative and point of contact for customer enquiries and requests.
Working in close collaboration with Customer Care Manager (CCM), Spare Parts Coordinator (SPC), Service Contract Coordinator (SCC), Resource Planner and Technical Support, you will ensure an aligned approach to the customer, proactively driving customer satisfaction and sales of services and parts including preparing, conveying and following up on proposals.
What you’ll be doing:
You will be accountable for collecting accurate information and needs of the customer to ensure successful and swift execution of the customer needs, being technical, commercial, spare parts, complaints or general enquiries.
In addition to the above objective your key responsibilities include but are not limited to the following:
Close dialogue with customer to understand needs and urgency to be able to direct the support required efficiently and ensure these are followed through in timely and efficient manner
Pro-actively identify opportunities to sell service, spare parts, modifications and upgrades
Close dialogue with CCM, SPC and SCC to ensure aligned and pro-active approach to customer
Manage the customer expectations and customer information (data in system, case readiness)
Gather information, prepare and communicate quotations for services and spare parts
Follow up on all outstanding quotations and processes order confirmations from customers
Register service requests and check entitlements
Validate and update case and work order information
Ensure the customer is totally satisfied by engaging strongly with him through customer journey
What we are looking for:
Excellent communication skills and ability to work in a geographically distributed multi-discipline team environment
A naturally outgoing individual with a profound ability to interact with customers and teams alike
Ability to build trust and lasting relationships with the customers
Understanding of customer experience scores, and be able to translate that into feedback to the organization and react accordingly
A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
Ability to execute agreed tasks and deadlines against performance criteria (KPI).
Computer/ERP literate.
Must have excellent English skills both written and speaking. Mandarin or other Asian languages would set you apart.
If you’re looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click apply now and include a resume.
Learn more about us via this link https://youtu.be/ipcKagjtLvk
Commitment to Global Safety
As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.
Marel Vision and Values
In partnership with our customers, we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel’s core values are: Unity, Innovation and Excellence.
