Customer Service Supervisor

Who we are?
As a global Tech-driven consumer finance company, Home Credit understands how technology can profoundly change people's lives. And we use it to provide world-class financial products and services—in partnership with leading brands and retailers—even to first-time borrowers, at a speed that no other company can match.
And we do this in all 10 countries we are present in, from Czech Republic and USA all the way to the Philippines. It’s a game-changing business model, and one that we are proud of: for many of our customers, their Home Credit loan is their very first loan, allowing them to start building their credit history and enjoy more financial tools.
Since launching in Manila in 2013, we at Home Credit Philippines have grown our customer base to over two million clients, and our workforce to over 9,000 employees.
We've impacted countless lives—our customers', and our own people's.
Join our team, and see how we can change yours.
About Job
Looking for a change in your current job? Do you wish to join a company that is outperforming the Industry with a strong growth momentum? If your answer is yes, you might be the oneHome Credit Groupis looking for…
Job Title:Home Credit Group– Customer Service Supervisor
Location: Metro Manila / NCR
Job Description:

Job Description:
You know you are the perfect fit if you
Finished at least 2 years in College
At least 3 years of work experience handling customer service ( credit cards) account in a supervisor or team leader capacity
Managed at least 50 team members

As part of our growth, your tasks will be:Taking Calls and performing other basic operator and TL’s functions.
Assisting team leader in managing the team during Team Leader’s absence.
Acting as point person for the team during Team Leader’s absence.
Assisting the team Leader in mentoring and training team members.
Assisting the team lead in disseminating updates for the team.
Providing feedback to Team Leader about current challenges and Technical problems of the team.
Supporting the team during operations
Providing assistance to the Team Leader in tasks as assigned.
Attending meetings in behalf of the team Leader in his/her absence