Customer Service Representative - Sales Agents For Telco

A SNAPSHOT OF YOUR ROLE

Your day could see you:

• Taking IB calls for customers to handle service issues regarding their mobility device and or account

• Understanding customer business challenges.

• Developing the solution and designing the architecture to solve the customer need.
• Establishing business cases and helping customers choose our solution.

• Provide excellent customer service

• Take ownership until issue is resolved

• Coordinating with order writers, engineer and customer to provision orders timely.
• Handle all calls with courtesy and professionalism

• Research required information using available resources

• Manage and resolve customer complaints

A BIT ABOUT YOU

• At least a year of work experience in the call center industry

• Customer service background

• Proficient in English

• Excellent verbal and written communication skills

• Active listening skills

• Organizational skills

• Sound judgement

• Flexibility and adaptability

• Resilience and the ability to work under pressure

• Interest to interact with people