Customer Service Representative | Salary Ranges From 22K - 24K All In Pay

Job Overview
· Help customers via inbound calls to solve product- or service-related problems by following the guidelines and procedures outlined by the company
· Identify and assess customers’ needs to achieve satisfaction
· Refer the service and meeting the goals set by the company
· Provide accurate, valid and complete information by using the right methods/tools
· Ensure resolution to each contact with an emphasis on a first contact resolution
· Responsible for key contact center performance metrics at the individual level
· Follow communication procedures, guidelines, and policies
· Coordinate well with other departments
· Understand all the business and products’ aspects to provide proficient support
· Participate in team activities such as team huddles, up-training, etc.
· Handle all requests with due skill and care
· Demonstrate strong verbal and written communication skills, including appropriate grammar and punctuation
A BIT ABOUT YOU
· Excellent communicator in English language (written and spoken)
· Knowledgeable about contact center operations and metrics
· Must, at least, have finished high school
· With strong interpersonal, customer service, computer skills
· Helpful, patient and friendly attitude with a drive to take on new challenges and learn
· Ability to show empathy toward customer concerns
· Maintain professionalism and positively represent the company
· Exceptional listener; able to comprehend well