Be part of a leading software company in healthcare! Cavista is looking for Customer Success Representatives!Due to the continued expansion of our business, we are seeking a full-time Customer Success Representatives to join our winning team. If you are seeking an opportunity to develop and create cutting-edge solutions for our products and services, while being part of something extraordinary, then please apply!**Responsibilities**:- Provide consultative support and solutions for all Cavista clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various Cavista products- Partner effectively to provide quality support, while always upholding company values- Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution- Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services- Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues - all done with speed and professionalism**Qualifications**:- Bachelor's degree required (any course)- Must have at least five (5) years of customer service experience in a BPO industry- Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records) but not required- Customer oriented and ability to adapt/respond to different personalities- Desire to anticipate customer needs to be paired with the drive to provide a consultative solution- Excellent communication skills; presentation, written and verbal- Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting- Able to work night shift (CST)- Able to work in our Davao City office (Robinsons Delta, J.P. Laurel Avenue, Bajada, Davao City)**Perks when joining Cavista**:- Competitive salary package and monthly rice allowance- Positive & professional work culture- Monthly engaging activities and programs- Fun & collaborative work environment- Career advancement opportunity- Work with Global team- HMO (medical & dental) upon regularization- Life insurance program- 25% night differential upon regularization- Overflowing food & drinks at the office- Paid Leaves upon regularizationWe offer a competitive compensation package, government-mandated benefits, HMO with dental, rice allowance, life Insurance benefits and growth opportunities for everyone who joins Cavista.Cavista is a recognized establishment by the Department of Labor and Employment and duly registered business with the City Government of Davao City. All applicants must be authorized to work in and currently reside in the Philippines.**Benefits**:- Company events- Health insurance- Life insurance- On-site parking- Opportunities for promotion- Paid training- Pay raise- Staff meals provided- Transportation service providedSchedule:- 8 hour shiftSupplemental pay types:- 13th month salary- Overtime pay**Education**:- Bachelor's (required)**Experience**:- Customer Service Representative: 5 years (required)
