Customer Service Representative

GDS and Internal system queue management
? Assists customers via chat or email to make sure they have best possible experience
? Help customers navigate usage of the app, provide technical troubleshooting and guidance on
features
? Assists in other areas of the department and company as necessary
? Help customers via chat or email to ensure they have the best possible
experience (most teammates tend to speak to 40+ customers every day). Noscripts, human conversation only.
? Work out of multiple global distribution systems (GDSs) and a variety of
internal tools and systems to quote, exchange and refund airline tickets
? Help users navigate the Hopper app, troubleshoot bugs and provide guidance
on new features
? Constantly prioritize and re-prioritize a high volume of incoming travel
requests for air and hotel bookings
? Provide an exceptional level of customer support to all users who reach out
? Experiment: we are an adventuresome bunch so expect that anything and
everything can change!
Must have intermediate level conversational oral and written skills in English-Spanish and/or
English-Portuguese
? Highly analytical and with sound judgement
? Advantage if familiar with travel management software (Amadeus, Travelport, Sabre Red)
? Preferably knowledgeable in using Zendesk