Position: Customer Service Rep.
Description
Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.
Principal Responsibilities
Communicate via inbound and outbound telephone calls with consumers.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures necessary to perform job effectively.
Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts.
Communicate feedback and progress to management.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Escalate customer complaints and/or calls through the appropriate channel to management.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications
High School Diploma or General Educational Development (GED) certificate.
Previous customer service and/or call center experience preferred.
Bi-lingual (Spanish) a plus.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills, including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
Work Environment
Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
