Customer Service Professional - Group Retirement

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _****Working Arrangement**Hybrid**The Opportunity**The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering **Customer Service Representatives **with the resources to solve critical problems for the future of our business, which is why we need you.Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.**Minimum Requirement to hire**:- **Education - At least 2 years of college education**- **Experience**:At least 1 year of strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)- **Schedule**:Amenability to work at night (full-time), shifting schedules, weekends (as needed), Philippine holidays (as needed)- **Location**:Amenability to work in either Quezon City or Mactan, Cebu- **Work Arrangement: HYBRID **- amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation). This requires **_stable internet connection _**at home.**Minimum Skills to hire**:- Excellent English communication skills (spoken and writing)- Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem- Minimum keyboarding skills of at least 35 words per minute**Nice to Haves**:- Call Center experience focus in customer service and health care- Exposure to Shared Services or Financial Services environment/industry**On the job you will**:- Build sustainable relationships and trust with customers through open and interactive communication- Provide accurate, valid and complete information by using the right methods and tools- Handle customer inquiries and concern, provide appropriate solutions and alternatives- Work closely with team leaders to drive innovative solutions to meet business needs.**Our commitment to you**- Our mission; to be a part of making Decisions Easier and Lives Better- A leadership team dedicated to your growth and success- A bold ambition and set of goals to be a leader in driving transformation in our industry- Our best. Every day.**Join us now!****About John Hancock and Manulife****Manulife is an Equal Opportunity Employer