Customer Service Manager | Bataan

Job Description:
OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants


COLLECT PAYMENTS & PREPARE REPORT Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment CHECK DAY-TO-DAY COUNTER OPERATIONS Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions CHECK INVENTORY Validate cash replenishment requests, & check & monitor counter supplies & products inventory RECONCILE PAYMENT DISCREPANCIES Reconcile payment discrepancies in finalizing reports MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters


BUILD CUSTOMER RELATIONSHIPS Build relationships with all customers who register with the Gift Registry to foster customer loyalty RESOLVE CUSTOMER COMPLAINTS Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers AUDIT STAFF Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels) TRAIN CUSTOMER SERVICE SUPERVISORS Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis)
Minimum Qualifications:
Candidate must possess at least Bachelor's/College Degree Preferably supervisor/5 years & up experienced employee specialized in Customer Service or equivalent. Strong communication skills Basic computer skills (MS Office) Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store Bataan Full-time positions available