Customer Service Associate: Local Account & Fixed Dayshift!

Customer Service Associate: Local Account & Fixed Dayshift!
Company:

(Confidential)


Customer Service Associate: Local Account & Fixed Dayshift!

Details of the offer

WHY APPLY WITH US?
¦ Represent one of the top leading brands in PH
¦ Day shift & local account
¦ Fixed work schedule
¦ Great working environment with tight-knit team
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ESSENTIAL JOB FUNCTIONS
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner.
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SKILLS & QUALIFICATIONS
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months experience in customer service.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.
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? Walk in candidates are welcome from Mondays to Fridays 10:00 AM to 3:00 PM


Source: Fastjobs


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements