Customer Service Associate Clark - Pioneer

**Sutherland** serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.We are hiring **Customer Service Associate** for Financial Account to provide outstanding and personal support to our customers.If you are a Customer Service Associate looking for a global career, do not miss this opportunity!**Key Role**:- You will take inbound calls from customers or clients.- Conduct issue identification and problem solving to meet the customer needs and satisfaction.- You must provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.- Conduct data entry, documentation, and case management.- You must achieve and maintain required metrics and goals.**Minimum Qualifications**:- High school diploma or GED- Demonstrated ability to perform at a high level, to support our high volume of inbound calls- Excellent verbal and written communication skills; proficient reading skills required- Experience in the finance industry is preferred but not required.- At least 2 years call center experience or any relevant experience**JOB HIGHLIGHTS**:- Enjoy a set of Industry-leading benefits- Get paid while in training- Receive HMO and free dependent- Educational support for employees- Employee referral incentives- Vacation and Sick Leaves- We have sites nationwide that can be near your location- Stable & secured company**Job Types**: Full-time, Permanent**Benefits**:- Paid trainingSchedule:- 8 hour shift- Rotational shiftSupplemental Pay:- 13th month salary- Overtime pay- Performance bonus**Education**:- Senior High School (preferred)**Experience**:- Customer service: 1 year (preferred)**Language**:- English (preferred)