Customer Service Associate

QUALIFICATIONS
- Must have undergone at least 2nd year of college level
- Must have at least 6 months experience in customer service.
- Basic knowledge in using Microsoft Word and Excel.
- Good communication skills, both written and oral for both English and Filipino.
DUTIES & RESPONSIBILITIES
- Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner.