Customer Servcie Assistant

Customer Servcie Assistant
Company:

(Confidential)


Customer Servcie Assistant

Details of the offer

Act as liaison between customers and the management in assisting and resolving product complaints, questions, service queries and other concerns relating to products and services.
• Resolves customer complaints via phone, e-mail or mail.
• Uses telephone to reach out to customers and verify customer information.
• Answers questions about warranties or terms of sale.
• Recommends solutions when a product malfunctions.
• Contact Authorized Service Center/ Technician for the service result.
• Handles product recalls/replacement.
• Attempts to persuade customers to reconsider cancellation.
• Informs customer of deals and promotions.
• Works with a customer service representative, Authorized Service Center, Service (Technical) Department to ensure proper customer service is being delivered.
• Compiles reports on overall customer satisfaction.
• Prepares and submits monthly service call reports.
• Maintains customer service data bank.
Minimum Requirements:
• Bachelor's Degree in Sales and Marketing or Business Management or its equivalent
• Required skill(s): customer service, problem solving, market knowledge, documentation skills, resolving conflict, analyzing information
• Must have good business acumen
• Must have at least 2 year(s) of relevant working experience in handling customer service
• Demonstrate ability to prioritize and handle multiple tasks and work with sense of urgency
• Can withstand pressure and willing to work long hours
• Good communication skills, both in verbal and written forms
• Strong analytical and decision making skills
• Applicants must be willing to work in Chino Roces, Makati City


Source: Fastjobs


Area:

  • Sales / Trade Representative - Sales

Requirements

Related offers

Senior sales engineer

Overview As a Senior Sales Engineer you will provide prospects, sales staff, channel partners and resellers with technical product advice during sales...


From Solarwinds - Ilocos Norte

Published a month ago

Financial analyst | senior associate

Prepare Sales and Financial Performance of ALSI (Sales Reports, P/L, C/F, B/S) Spend Management, Budgeting, and Forecasting (i.e. 24 Months Rolling Forecast...


From Ayala Land Premier - Ilocos Norte

Published a month ago

Sales | 23k all in pay + commissions + day shift + weekends off

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Sales Agent, your role is vital...


From Acquire Asia Pacific Incorporation - Ilocos Norte

Published a month ago

Corporate sales

Job Description: Ecosystem Outreach (25%) Building relationships and partnerships with corporates, startups, university and other strategic partners...


From Algoritma - Ilocos Norte

Published a month ago