Customer Representative - Local Account

Customer Representative - Local Account
Company:

At Transec Bpo Solutions, Inc. In Metro Manila


Customer Representative - Local Account

Details of the offer

Transec is hiring for CSR to join our local account! In this role, you will uncover and resolve customer's concerns via phone, email, and chat.
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What you will do:
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
• Accurately log all incoming calls in the system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner.
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What you need to succeed:
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months customer service experience in any field.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.
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Company perks we offer:
• Competitive salary package
• Life Insurance
• Medical and dental benefit
• Paid leaves
• All-expense-paid team events
• Career growth (Transec focuses on internal promotion)
• Real work-life balance
• Productive yet low-stress work environment
• Open door policy


Source: Jora


Area:

Requirements


Knowledges:

  • Basic

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