Customer Representative - Local Account

Transec is hiring for CSR to join our local account! In this role, you will uncover and resolve customer's concerns via phone, email, and chat.
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What you will do:
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow ups, etc.
• Accurately log all incoming calls in the system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner.
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What you need to succeed:
• Must have undergone at least 2nd year of college level.
• Must have at least 6 months customer service experience in any field.
• Basic knowledge in using Microsoft Word and Excel.
• Good communication skills, both written and oral for both English and Filipino.
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Company perks we offer:
• Competitive salary package
• Life Insurance
• Medical and dental benefit
• Paid leaves
• All-expense-paid team events
• Career growth (Transec focuses on internal promotion)
• Real work-life balance
• Productive yet low-stress work environment
• Open door policy