Customer Champion

Job Description:
Support (Problem solving & resolutions)
Serves as the lead point of contact for all customer account management matters Builds rapport and answers customers’ inquiries via e-mail (ticketing system) and phone Provides customers what they need to know and remains fully engaged in addressing their concerns Works on validations and records management Helps customers on their usual concerns: item follow-ups, new item suggestions, delivery concerns, reimbursements, stocks availability, orders with concerns, log in issues, enrollment, warrant Accounts Management (System maintenance & data analysis)
Responsible for working other teams in developing existing client relationships Analyzes data for the improvement of the processes in the supply chain Caters to customers’ account issues, product and system inquiries to delivery schedule - passionate in solving our clients’ concerns. Works with other teams to stay updated on product knowledge and be informed of any changes in company policies. Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers Handles issues on: DTI escalation, system errors/bugs, points deduction/addition, lost items, over thirty (30) days, defective/returned items, wrong items, misadvertisement Minimum Qualifications:
Excellent communication skills Empathy; helpfulness in being able to see themselves in the customer’s shoes Ability to get the point across quickly and politely (always politely) Ease, patience, and optimism in resolving issues Knowledgeable in Microsoft Excel Fresh graduates are welcome to apply Possesses good problem-solving skills Has passion and excitement for team-work Capable to work under extreme pressure Has strong self-learning skills