Customer Care Specialist

Customer Care Specialist

Deployed Philippines, Inc.

Customer Care Specialist

Details of the offer

Claims Function - Clients Claims Management – i.e. but not limited to the following:
- Provide efficient and effective claims service to the clients/insured.
- Processing of new claim notifications of the client/insured.
- Collecting of accurate information and required documentation to proceed with a claim.
- Analyzing the claim made by the client/insured to establish whether it is within the policy conditions.
- Guide and assist the client/insured on how to proceed with the claim via call, email and SMS.
- Liaise with the insurer for the processing of the claim(s) requests.
- Monitoring the progress of the claim, sending follow ups as applicable to the insurer and providing necessary update to the client/insured via call, email and SMS within turnaround time.
- Prepare reports related to claims administration

Collection Function

- Monitoring accounts to identify overdue payments.
- Contacting clients via call, email and SMS to arrange the settlement of overdue payments.
- Keeping accurate records and reporting on collection activity.
- Utilize payment options (i.e. credit card, direct debit, bank transfer) to ensure settlement of required payments.

Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.

Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.

We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.

If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.



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