Customer Care Representative

Customer Care Representative
Company:

Qiagen


Customer Care Representative

Details of the offer

- Processes sales orders in SAP software for QIAGEN products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN’s CRM software. Require to file completed orders.Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.Logging all order and logistics complaints from customers.Follow the QIAGEN’s Global Revenue Recognition Policy..Liaise with the RIOM team to monitor stock level and/or inventory status.Coordinate with respective sales representatives on customer enquiries to maintain high levels of customer satisfaction.
Position Requirements
- 0-2 years of customer service experience in a contact center or billing department.Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.Familiar with standard office software (SAP/CRM/SFDC experience desirable).Basic knowledge and/or experiences in Life Sciences preferred.
Personal Requirements
- Ability to work in a team environment.Ability to multi-task and work in a fast-paced environment.Excellent verbal and written and communication skills.Excellent attendance history.Ability to learn quickly.Ability to resolve customer inquiries.English language skills additional to local language requirements advantageous.Willing to work Night Shift.


Source: Jobs4It


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements

Related offers

Customer service representative (csr)

Job Description: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries...


From Rup Financing Corporation - Ilocos Norte

Published a month ago

Portuguese technical support specialist

Job Description: Understands thoroughly all Globalsign products and ensures compliance with GlobalSign's strictest security policies and ability to apply...


From Gmo Globalsign, Inc. - National Capital Region

Published a month ago

Manager, quality assurance

Manager, Quality Assurance Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes...


From Teletech - Pampanga

Published a month ago

Fraud and chargeback analyst

Main Responsibilities What you’ll do:The role will consist of conducting both card fraud investigations and retail disputes complying with Mastercard rules and...


From 118 118 Money - Ilocos Norte

Published a month ago