Customer Care Associate

In these roles, you will be responsible for: - Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc.- Create written correspondence if issues were not resolved during the call- Conduct provider outreach phone calls to collect missing information from medical providers.- Route inquiries needing further investigation to the appropriate department and conduct routine case checks as needed.- Complete all relevant documentation necessary to track provider issues and facilitate the reporting of overall trends. Requirements for this role include:- Ability to work regularly scheduled shifts from Monday to Friday, 8PM to 5AM Eastern Standard Time.- Undergraduate degree or equivalent that required 3+ years of formal studies using English language as a medium of communication.- 1+ year(s) of healthcare industry experience in a Provider (hospital/doctor’s office) *** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.