Customer Assistance Specialist - Csr

• Respond promptly and professionally to customer inquiries via phone, email, and chat.• Provide accurate information about products, services, and company policies.• Resolve customer issues and complaints with empathy and efficiency.• Process orders, returns, and exchanges in accordance with established procedures.• Collaborate with other team members to address complex customer concerns.• Maintain a high level of product and service knowledge to effectively assist customers.• Document customer interactions and transactions accurately in the system.• Identify and escalate priority issues to the appropriate channels.• Strive to meet and exceed customer satisfaction targets.