We’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Customer Service Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.As an Advocate, you will be part of a high-performing customer-centric team in Manila, with opportunities to create a positive impact on people's lives and the future of work, through our mission: empowering people to realise the full value of their skills.As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.A SNAPSHOT OF YOUR ROLE• Be an ambassador of Airtasker’s core values as an advocate.• Provide top-notch global customer support through fast, efficient, and genuine responses.• Collaborate with the immediate team, and other AirSupport teams to ensure overall customer product satisfaction.• Triage tickets and understand ownership for each teams and customer journey segments.• Own problems. solve the issue from start to finish, but also look at why it happened and how it can be prevented.• Analyse complex situations, conflicts between users or high-risk escalations and make decisions.• Identify, analyse and make changes for improvements in process, macros, Help Centre & knowledge base articles.• Report all the bugs, issues, and assumptions and give feedback on new product launches and experiments.• Contribute to team goals and projects.A BIT ABOUT YOU• 4 years’ minimum exposure to the BPO/call center industry• Experience in Zendesk or any similar CRM tool• Willingness to learn and adapt to new tools or software• Strong written and verbal communication skills• Ability to empathise and understand customer concerns• Strong analytical and problem-solving skills• Ability to identify gaps in process and make recommendations for improvement• Strong critical thinking and decision making skills• Strong attention to detail• Team player; committed to building and contributing to a high-performing team• Adaptable to 24/7 shifting schedule.WHAT SUCCESS LOOKS LIKE• Resolution of customer disputes.• Excellent feedback from customers.• Achievement of KPIs.Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂUpper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂGround Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂWe are open from Monday to Friday, 8am-4pm.For faster processing, text: AIRCA (space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
