Csr - Employee Friendly Account (No Csat)

**JOB FUNCTION**:- Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions.- Delivers at high performance level of response and resolution, first call resolution and customer satisfaction.- Effectively qualify customers to offer appropriate products/services for upselling.**Pre-requisite Skills**- Ability to work in a dynamic and challenging environment- Team player- Excellent multi-tasking skills- Amenable to working on shifting schedules- Willing to work onsite- Fast learning curve with new technologies, products, processes- Excellent English oral and written communication skills- Ability to convey a positive and professional image to customers and employees- Maintains composure in high pressure situations- Capable of following an isue through to its conclusion**Job Types**: Full-time, Permanent**Salary**: Php20,000.00 - Php24,000.00 per month**Benefits**:- Health insurance- Life insurance- Paid trainingSchedule:- 8 hour shiftSupplemental pay types:- 13th month salary